Articles and insights

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Thursday, July 24, 2008

How not to treat a complaint

Last week I had cause to register a concern about an issue of confidentiality with a supplier (who will remain nameless).… read more

Wednesday, May 28, 2008

Presentation faux pas - and how to avoid them

Does making a presentation memorable for the wrong reason matter?  Surely it's like the maxim of "there's no such… read more

Monday, March 03, 2008

Why is Failure so Interesting?

At a talk I gave to 20 children at my old Secondary School, now known as King Edward Humanities College I was surprised to… read more

Wednesday, February 20, 2008

Managing older members of staff

A client had an issue managing an older member of staff. When I asked what the problem was...there wasn't one!! So what was… read more

Monday, January 14, 2008

Looking to increase your business or change jobs in 2008?

Many people set a new year resolution to increase sales or change jobs. If you did just that, how will you achieve it? One… read more

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