Articles and insights
Thursday, July 24, 2008
How not to treat a complaint
Last week I had cause to register a concern about an issue of confidentiality with a supplier (who will remain nameless).… read more
Wednesday, May 28, 2008
Presentation faux pas - and how to avoid them
Does making a presentation memorable for the wrong reason matter? Surely it's like the maxim of "there's no such… read more
Monday, March 03, 2008
Why is Failure so Interesting?
At a talk I gave to 20 children at my old Secondary School, now known as King Edward Humanities College I was surprised to… read more
Wednesday, February 20, 2008
Managing older members of staff
A client had an issue managing an older member of staff. When I asked what the problem was...there wasn't one!! So what was… read more
Monday, January 14, 2008
Looking to increase your business or change jobs in 2008?
Many people set a new year resolution to increase sales or change jobs. If you did just that, how will you achieve it? One… read more